Prime CareYour Journey, Protected.
Smart 24/7 travel assistance — live flight tracking, instant alerts, and a dedicated agent on WhatsApp. Every trip, every step of the way.
What Prime Care Includes
Everything You Need, In One Place
Live Flight Tracking
Real-time status updates for every flight in your itinerary — departure, arrival, and any changes the moment they happen.
Delay & Cancellation Alerts
Instant notifications for flight delays, cancellations, and rebooking options — before you even reach the airport.
Gate Change Notifications
Never miss a gate change. We monitor your departure gate and alert you immediately if anything changes.
Weather Updates
Destination weather briefings and severe weather alerts so you can pack right and plan ahead.
Travel Document Reminders
Timely reminders for visa requirements, passport validity, entry requirements, and health documentation.
WhatsApp Assistance
Direct WhatsApp line to your dedicated Prime Care agent — available 24/7 for any travel emergency or question.
How It Works
Simple. Seamless. Always On.
Book with Prime Horizon
All trips booked through Prime Horizon are automatically enrolled in Prime Care.
We Build Your Itinerary
Your travel team loads all flights, hotels, and transfers into your personal Prime Care dashboard.
Travel with Confidence
Receive real-time alerts, access your full itinerary, and reach your agent instantly — any time, anywhere.
Ready to Travel Smarter?
Book your next trip with Prime Horizon and Prime Care is included — no extra steps, no extra cost.